DELIVERY & RETURNS
Standard Delivery cost is £2.99 using Evri.
Free Shipping on orders over £50.
We currently only ship within the UK and aim to dispatch orders within 3-4 working days.
We'll email you to let you know when your order is dispatched, including the parcel tracking number so you can keep updated with its progress.
If you have any queries once your order is placed, please email us at firstname.lastname@example.org using your name and order number in the subject of your email.
We hope that when you receive your order, you love everything you've ordered, but we understand that there are times when you may want to arrange a return.
Items are to be returned within 30 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start a return, you can contact us at email@example.com. Please put your name and order number in the subject of the email.
Returns will need to be sent to the following address:
Manzo Design London, E102 Hackney Bridge, Echo Building, East Bay Lane, London E15 2SJ
Buyers are responsible for return postage costs, please make sure goods are returned by recorded delivery or courier, and retain proof of postage.
Refunds can only be made back to the original method of payment.
You can always contact us for any return question at firstname.lastname@example.org
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, sale items or bespoke items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.