Orders

How can I track my order?
Once your order has been dispatched you will receive a confirmation email with the tracking number so you can keep an eye on your items.

I have placed an order but haven't received a confirmation email, where is it?
If you haven't received a confirmation email, please check your junk or spam folder in case it's stuck in there. If you still can't find it, email us on hello@manzodesignlondon.com.

I have made an error on my order, how do I amend?
If you have made an error on your order or need to amend anything on the order, please email us with your order number straight away at hello@manzodesignlondon.com.

Do you sell gift cards?
Yes we do! Gift cards are digital and available to purchase online here.

Can I add a gift note to my order?
If you would like to add a gift note to your order, please email us at hello@manzodesignlondon.com with your order number and the gift message and we will include it in your order.

My order has arrived damaged, can you help?
We take great care in packing our items, but sometimes accident can happen. If your order has arrived damaged please email us at hello@manzodesignlondon.com and we can arrange a replacement for you.

Delivery

How much is delivery?
Standard delivery is £2.99 and for any orders over £50 delivery is free. You can view our full delivery and returns policy here.

When will my order be dispatched?
We aim to dispatch orders within 3-4 working days. If there is any delay to your order we will contact your via email. You can find more information on our delivery policy here. 

Where do you ship to?
We currently only ship within the UK, but hope to open up to international markets soon.

I have changed my mind and want to return my item
You can view our full returns policy and process here. 

Products

An item I want is out of stock
If an item you want is out of stock please email us at hello@manzodesignlondon.com and we'll get one made as soon as possible for you.

I'd like to have one of your items but in a different colour/finish/pattern?
Please contact us at hello@manzodesignlondon.com for any commission requests.

How do I look after my Manzo Design London items?
You can read our product care guide here.

General

Do you have a shop I can visit?
We do not have a stand alone store for Manzo Design London but you can pick up any orders from our studio home at Hackney Bridge in East London, or you can check out your local Manzo Design London stockist here.

Is your packaging recyclable?
Yes, all our packaging is recyclable. We also reuse old packaging we receive and do not use any plastic in our packaging.

I would like to become a Manzo Design London stockist
Great! Please email us at hello@manzodesignlondon.com, we'd love to hear about you and your business.

I have a PR/Collaboration request, who should I contact?
We would love to hear for you! Please email us at hello@manzodesignlondon.com

 

If you have any questions we haven't answered, please email us at hello@manzodesignlondon.com, and we will get back to you as soon as possible.